Is there guarantee on the products?
We offer a 1 year guarantee on all upholstered bed frames. Our guarantee protects your purchase from structural defects and manufacturing faults. This warranty excludes fabric damage, deterioration or staining, and structural issues caused through misuse of the product. Find out more about our guarantee and restrictions here.
Can you guarantee that my upholstered furniture will be an exact colour match to my selected fabric sample?
We are using a vast amount of upholstery fabrics every day. Most of our fabrics are woven using natural fibres so colours may differ ever so slightly from one batch to another. Slight variations are normal and what makes them lovely and your items unique to you. Please be assured that we work closely with our fabric suppliers to ensure that nothing too extreme gets through the net.
Can I use a fabric I have sourced elsewhere for my order?
Yes, we can upholster your bed, headboard and blanket box in your own material.
Can you do custom sizes?
We offer custom sizes on the majority of our products. Some products cannot be customised as it would compromise the design and style of the product. Customisations will attract a surcharge based upon the degree of alterations. Please call our friendly Customer Services team 01924 470853 or email sales@atomicbeds.co.uk to discuss your requirements.
Will my bed have slats or a solid base?
Some of our bed frames feature a slatted base unless otherwise stated. You can choose to have a solid base by contacting our Customer Services for your requirements. Our storage divans and ottoman divan beds have a solid mattress base.
Why is my ottoman not closing?
When first used the ottoman base, pistons can be stiff. We recommend that you place your mattress on your ottoman base before use. The added weight of the mattress will dampen the stiffness of the struts allowing a more controlled operation.
Can I get free fabric samples?
Yes, we love sending out fabrics. We strongly recommend it. Fabric samples allow you to view the colours and finishes in the comfort of your own home.
Can I assemble my bed myself?
Yes, please check all items at the time of delivery as we cannot be held responsible for any resultant damage. Beds are designed for easy self-assembly. Please use our Instructions Manual for guidance which you will find on our website.
Do your divans and ottomans come in pieces?
Yes. Both our divan bases and ottoman beds arrive in 2 pieces for ease of transport.
Will my bed and headboard fit through my house?
All our products have dimensions listed. We strongly recommend that you measure for clearances through doors, stairs, ceiling height and tight turns to ensure you have sufficient clearance. If you are unsure, please contact our Customer Services for advice. We cannot accept any returns n custom made products if the furniture does not fit.
Will the carrier take the bedroom furniture to a room of my choice?
Unfortunately the standard free delivery will be to ground floor front reception only. Please ensure goods are transported safely to the intended location with the packaging intact. We cannot be held responsible for any resulting damage.
Can you assemble the bed?
If you require an Assembly Service, a two Man team will take the bed and assemble into the room of your choice. Please ensure the intended location where the product is going to be assembled is free from clutter and they have space to operate in. Also please ensure there is no clutter or other health and safety hazards whilst transporting the product into your preferred location. There is a charge for the Assembly Service.
Can I amend my order once confirmed?
Once your order details are confirmed your order will be immediately placed into production and planned for delivery. You can amend any aspect of your order free-of-charge until your order is confirmed and in production. To make a change, please call our Customer Services as soon as possible.
Can I delay the delivery of my order?
Yes – let us know when confirming the order and we will plan it into production accordingly
I am unable not available to receive my order, what should I do?
If you need to make changes to your delivery date, please give us plenty of notice so we can avoid lost fees. A minimum of 48-hour notice is required to cancel or re-schedule a delivery to avoid incurring extra fees. Unfortunately, failed deliveries come with a cost. We are unable to claw back lost opportunity costs associated to route planning, vehicle space allocation and drivers’ road time.
Can you take away and recycle any of my old furniture?
Unfortunately, we cannot take away and recycle your old furniture for several reasons, including insurance and health.
Will I receive a time slot for delivery?
The carrier will contact you a day prior delivery with an estimated time slot. On the day of the delivery they will also contact you 30 minutes prior to delivery. We cannot accept any liability if delivery is made outside the estimated slot.
Should I get rid of my old bed and mattress prior to delivery?
We strongly recommend that you do not get rid of your old bed and mattress prior to delivery. Although most deliveries are executed in the scheduled delivery date, vehicle breakdown may cause the delivery to get cancelled. We cannot accept any liability if you are left without a bed and mattress to sleep on whilst we re-arrange another delivery date.
What happens if my items arrive damaged?
Damage or inaccuracies are very rare but can happen, so we ask that you check your products upon delivery. You will be asked to confirm and sign that you have taken receipt of products in excellent condition and according to your specification.
If you're not 100% happy when you inspect them, let our delivery team know or contact our Customer Services Team on 01924 470853. We will look to rectify the issue for you immediately and within a reasonable time frame.